SOFIA's dispute resolution process is a two stage system, with the first stage involving the disputing parties undertaking an informal mediation process with a representative officer from SOFIA. This is to be done with the aim of reaching a mutually agreed settlement to the dispute without the need to go further.
Should the informal mediation stage of the dispute resolution process not reach a satisfactory conclusion or settlement for the parties involved, then SOFIA will aim to facilitate a more formal mediation process at stage 2 for the disputing parties. This will involve the appointment of an independent and qualified mediator from a list of mediators approved by SOFIA.
It is the intention of SOFIA in providing such dispute resolution facilities to its members to minimise costs (and theconsequences of disputes betweenits members) and expedite resolution process.