SOFIA Mediation Procedure Overview

One of the key areas on which SOFIA is focussed is not just the core society regulations and members charter, but also a collective understanding and ethical code shared by its members in how they conduct themselves. This not only concerns their professional duties and obligations to their clients but also their fellow members of SOFIA.

The society recognises that disputes and misunderstandings in such a competitive and unpredictable industry are inevitable and as such SOFIA aims to make available to members a mediation preocedure that will resolve such misunderstandings, conflicts and disputes between one another in a streamlined, fair and cost-effective manner without the need for them seek legal recourse or engage in a time-consuming and costly formal arbitration process.

SOFIA's mediation procedure is set out to enable members to resolve disputes between one another in a streamlined, fair and cost effective manner without the need for them to seek legal recourse or engage in a time consuming and costly formal arbitration process.

SOFIA's dispute resolution process is a two stage system, with the first stage involving the disputing parties undertaking an informal mediation process with a representative officer from SOFIA. This is to be done with the aim of reaching a mutually agreed settlement to the dispute without the need to go further.

Should the informal mediation stage of the dispute resolution process not reach a satisfactory conclusion or settlement for the parties involved, then SOFIA will aim to facilitate a more formal mediation process at stage 2 for the disputing parties. This will involve the appointment of an independent and qualified mediator from a list of mediators approved by SOFIA.

It is the intention of SOFIA in providing such dispute resolution facilities to its members to minimise costs (and theconsequences of disputes betweenits members) and expedite resolution process.

Please ensure you have the latest version of the overview of the SOFIA Meidation Procedure the latest version is v1-1 from the 'SOFIA Aims and Regulations Document', version is v1-0-1704-2.

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